Return & Refund Policy

1. How to Request a Return

Return and cancellation requests are subject to the applicable conditions outlined in this policy and any mandatory consumer rights under local laws.

If you wish to return an item, please contact our customer service team before sending the product back.

Our team will review your request and provide the necessary return instructions.

For returns due to a change of mind, customers are responsible for the return shipping costs unless otherwise specified or required by applicable law.

2. Damaged, Defective or Incorrect Items

We encourage all customers to carefully inspect their orders upon delivery.

If you receive a damaged, defective, or incorrect product, please contact us promptly so that we can review the issue and assist you.

To help us process your request, please provide your order number and relevant photographs or other supporting information, if available.

We will review each case and work toward an appropriate resolution in accordance with applicable consumer protection laws.

3. Non-Returnable Items & Exceptions

Certain products may not qualify for standard returns due to their nature, condition, or applicable legal restrictions.

Any applicable exclusions will be communicated in the relevant product description, on our website, or through the applicable purchase information.

If you are unsure whether your purchase is eligible for a return, please contact our customer support team for clarification.

Nothing in this section affects any mandatory return or refund rights provided by applicable law.

4. Exchanges

If you would like to exchange an item for another size, color, or product, please contact our customer service team before returning your original purchase.

Exchange requests are subject to product availability and the applicable return conditions.

Our team will explain the available options and provide further instructions.

5. European Union – Returns & Right of Withdrawal

If you are a consumer residing in the European Union and purchase goods online, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, unless a legal exemption applies.

To exercise this right, you must notify us of your decision to withdraw within the applicable 14-day period.

After notifying us:

• You must return the purchased goods within 14 days.

• Products should be handled with reasonable care and may be inspected upon return.

• We will reimburse eligible payments within 14 days after receiving your withdrawal notification.

We may delay reimbursement until we receive the returned goods or receive evidence that you have sent them back, whichever occurs first.

For eligible withdrawals, refunds will include the purchase price and the cost of standard delivery, where applicable.

Any additional delivery charges resulting from your selection of express, premium, or other more expensive shipping options beyond the standard delivery cost are not refundable.

Unless otherwise agreed or required by applicable law, customers are responsible for the direct cost of returning the goods.

To request a return, please follow the instructions in the section titled "How to Request a Return." For order cancellations, contact us directly.

6. United Kingdom – Returns & Right to Cancel

If you are a consumer in the United Kingdom and purchase goods online, you generally have the right to cancel your order within 14 days after receiving the goods, unless an applicable legal exemption applies.

If you decide to cancel your purchase, you must notify us within the applicable 14-day cancellation period.

Once you have informed us of your decision:

• You must send the goods back within 14 days.

• Returned items should be kept in a condition suitable for inspection.

• We will issue eligible refunds within 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

For eligible cancellations, we will refund the product price and the original standard delivery cost, where applicable.

Additional charges paid for express or premium delivery beyond the standard delivery cost are not required to be refunded.

Unless otherwise agreed or required by applicable law, customers are responsible for the direct cost of returning the goods.

To initiate a return, please follow the instructions under "How to Request a Return." To cancel an order, please contact our customer support team.

7. Refund Processing

After receiving your returned product, we will inspect the item and notify you of the outcome of your refund request.

If your refund is approved, the payment will generally be returned to the original payment method used for the purchase, unless otherwise agreed or required by law.

Please be aware that:

• Refund processing times may vary depending on your payment provider.

• Your bank or credit card company may require additional time to post the refund.

• You will receive confirmation once the refund has been processed.

If your refund has not appeared within a reasonable period after approval, please contact our customer support team for assistance.

8. Your Consumer Rights

This policy does not exclude, restrict, or replace any rights available to customers under applicable consumer protection laws.

Depending on your location, you may have additional rights regarding defective products, incorrect orders, goods that do not match their descriptions, delayed or undelivered shipments, and statutory cancellation or refund entitlements.

Where applicable law provides greater protection, those legal requirements will take precedence over any conflicting provision in this policy.

9. Contact Us

If you have questions about returns, refunds, exchanges, order cancellations, or damaged products, please contact our customer service team.

Email: aliconstantin3320@outlook.com

When contacting us, please include your order number and a brief explanation of your request so that we can assist you as efficiently as possible.

Thank you for shopping with us. We appreciate your trust and understanding.